AI Chatbot development has been gaining momentum as more people from startups to large brands develop their own personas using them for everything from customer service workflows to automated tasks; even celebrity interactions with Facebook Messenger have become widespread recently!
To help you better understand the benefits and “how to’s” of building an AI chatbot, we have put together this guide for you.
What Can an AI Chatbot Do for You?
There is a time and place for AI Chatbots. If you are just starting out, you need to consider if creating an AI chatbot or providing one-on-one human interaction is more cost effective for your venture. Also, you need to consider if an AI chatbot is the right fit for you. You do not want to add an AI chatbot just because everyone else is.
Related: Conversational AI – What is it and how does it work?
Platforms Matter
If you decide that an AI chatbot is right for you, you need to pick a good platform to help you build your chatbot. There are two categories of platforms you can choose to assist you in building your chatbot. These categories are non-coding and coding. With each type of platform, there are positives to consider.
Non-Coded Platforms
- Allows you to add content modules and updates automatically.
- Allows predefined buttons for users to interact with your AI chatbot.
- Can have drag and drop templates.
- Includes integrations and external plugins.
- Can embed bot into your existing website.
Coded Platforms
- Offer flexibility to store data.
- Produce analytics.
- Uses Natural Language Processing tools to incorporate AI.
- Uses open-source libraries.
- Chatbots can be more proactive.
Goal Getter
When you’re creating a chatbot, it’s important to understand what your customer wants from their conversation. Survey your customers to see if their wants align with yours in order to improve any interactions between bots and humans.
Preparation is Key
When you are considering incorporating an AI chatbot, it is important to map out customer interactions and hypothetical situations. You need to predict customer questions and know the answers that would help them solve their problems.
After this analyzation has been completed, you can categorize your common issues. This will help you create modules for your chatbot. These modules will help you form your conversation flows.
When you want to match certain inputs or combinations of words with a suitable response, AI comes into the equation. These can be linked to pre-defined modules that have already been built for specific purposes such as chat sequences in an automated system. This is perfect for those who want an automated response that they know will be right on point!
This is Only a Test
Once you have built your AI chatbot, you need to test it out. You should gather a small group of people to ask the chatbot questions. While you analyze the interactions, you can easily find dead-end conversations as well as gaps in logic.
Once you have found possible gaps in conversations and logic, you can focus on any questions that you don’t have responses for. As you fine tune your chatbot and create new modules, you are essentially training the bot. With these new links, you can rest assured that about 80% of questions that customers might have will be answered by your AI chatbot.
Are You Looking For Help With Your AI Chatbot?
If you are ready to get started with an AI chatbot, but still don’t know where to start, In-App Chat is here for you. Our chat platform allows you to embed rich chat features into your current set up and customize to your needs, whether you need a chatbot, peer-focused chat, or even chat capable of connecting your IoT devices. Our team of experts are excited to work with you on your project. Sign up today to get started with In-App Chat!
Source: 80% of businesses are projected to utilize chatbots by the end of 2022
