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What is MQTT?
This means that while data can be collected anywhere, companies are facing a severe problem of incorporating as many technologies as possible. While not turning the network into a virtual nightmare.
MQTT (Message Queuing Telemetry Transport) is the answer to the constantly-changing and innovative nature many companies...
What is UX?
Because users interact with the product more than once, these ongoing interactions have a long-term impact on future business, as well as prospective potential customers. In this blog we talk about what the User Experience (UX) means and how to make it better.
User Experience Goes Beyond Usability
What is CX?
The Customer Experience has always been significant, but as the differences between the products offered by competitors become more and more similar, the one meaningful way that a business can set itself apart is through the experience their customers have in the interactions...
What is included in a chat SDK?
Integrating a robust Chat SDK will build better internal communication, provide excellent customer service, retain and engage customers and clients, and further enhance your website and applications. This article explores a variety of Chat SDK features and how they elevate...
How Threaded Messaging is as Impactful as Call Waiting
In an era of hyper-communication, chat management and organization are critical to effective enterprise communication.
To de-clutter instant messaging channels, threaded messaging allows individuals to take a public conversation offline into a more private discussion without pinging the...
Chat Governance
Why is it Important to Moderate Your Workspace?
While chat apps enable fast, easy, creative cooperation between employees and clients, chat messaging apps make it more difficult for archiving essential communications.
A 2019 Gartner study found that 80%...
Native SMS vs OTT Messaging
Integrating numerous add-ons for your communications can be difficult if you do not understand how to work with native SMS or OTT messaging. Both of them you most likely have used at some point in your career, but highlighting the differences between the...
What is a Chat API?
Did you know that Chat APIs can accommodate multiple, secure communication channels on a website or application? Not only that, Chat APIs can increase communication, boost sales, and retain customers and clients for SME and large enterprises. However, with...
Build In-House Chat or License a Chat API
For context, 79% of consumers prefer live chats because they offer instant responses. Chat functions are almost a mandatory requirement for operations to push themselves to the next level of marketing. However, businesses are often faced with the challenge of deciding...
25 Live Chat Statistics
While phone and email worked side by side, the mainstream introduction of live chat software has revolutionized interpersonal and business-to-customer communications in the 21st century. Here are 25 interesting facts and statistics on live chat, including how it can benefit...
Remote Workspace for the Future of Remote Work
In this crazy time of uncertainty, there is one thing that is for sure. The way we do business has changed. Waking up and getting ready for your commute into the office was the norm. In fact, before 2020, only...
