Integrating a robust Chat SDK will build better internal communication, provide excellent customer service, retain and engage customers and clients, and further enhance your website and applications. This article explores a variety of Chat SDK features and how they elevate your Chat API.
Direct Messaging
Direct Messaging is real-time messaging between users, B2C, B2B, or clients and servers. Moreover, Direct Messaging enhances customer service, marketing, and user engagement by providing scalable real-time interaction. Some critical components of Direct Messaging include:
- Sending and receiving messages or data.
- Creating structured responses for specific scenarios with a menu of options
- Attaching videos, images, GIFs or other data files
- Managing conversations between multiple applications
- Displaying custom profile details and image within a message
- Prompt users for feedback
Group Messaging
Group Messaging provides seamless and secure real-time collaboration for multiple users. Additionally, group messaging supports video, image, and data sharing. It also offers geographic redundancy for network elements and accommodates international users. Group Messaging engages users and fosters communities and forums while reducing operational costs.
Read Receipts
Simply put, Read Receipts allow users and businesses to track the delivery of messages within a channel. Read Receipts in Chat SDK creates two types of receipts: Delivered and Read receipts. Delivered receipts notify when a message has been delivered to a user. Read receipts indicate when a user has read a message. Within the Chat SDK, users and systems can automatically be alerted when messages are sent and read, providing peace of mind and faster reactions from recipient users.
Thread Responses
Thread Responses organize conversations and focus channel discussions. Moreover, thread responses are particularly beneficial segmenting information among many users and for deepening discussions around specific topics. They can also be powerful customer service tools by helping customers find solutions to common issues or problems. @mention is a powerful feature of thread responses in Chat KDP because it allows a user to respond directly to a specific user within the thread discussion.
Presence Indicators
Presence Indicators use server pushes and client polling to update users in real-time of the availability and interaction of multiple users and devices. By utilizing Presence Indicators for Chat API, businesses can save server resources, lower network costs, and also reduce energy demands on client devices. There are several different kinds of Presence Indicators in a Chat SDK, such as:
- Set availability
- Message delivery status
- Time/date stamp
- Location sharing
- Do Not Disturb
- Typing indicators
Typing Indicators
What are typing indicators? Typing Indicators alert other users on the Chat API when another user is typing. Not only that, typing indicators encourage engagement, enhance the user experience, and provide real-time feedback. For that reason, including typing indicators in your Chat SDK is especially beneficial for internal collaboration and customer service.
Related Link: Browse In-App Chat’s API Modules
UI Toolkits
UI Toolkits allow user interface customization of the Chat API to reflect the design of your website, game, or application. They provide a consistent, dynamic design to enhance the user’s chat experience. Plus, UI Toolkits can also support common platform elements for seamless integration and usability.
Push Notifications
A Chat SDK can offer different types of customization for push notification, such as banner or sound notifications. Push Notification is a nice feature for increasing customer engagement and enticing sales. But businesses should be wary of Push Notification best practices. For example, users are three times more likely to convert from push notifications when the push message is personalized.
Media Sharing
Another critical Chat SDK feature includes Media Sharing. To encourage collaboration and engagement among users, your business needs to provide a variety of media sharing capabilities. Standard Media Sharing features are:
- File sharing
- Image Sharing
- Audio Messaging
- Video Messaging
End-to-End Encryption
With the growing threat of data security, End-to-End Encryption is a critical feature of Chat SDK. When you enable End-to-End Encryption, users can safely and securely share sensitive information, credentials, and data via chat.
Search History
Search History creates a backup on the server of all user messages. So, if devices or applications are lost or corrupted, Search History can re-synchronize the lost data or messages. Search History also allows the user to create custom search indexes. For user applications and internal communication, Search History is a valuable tool.
Admin Moderation
Admin Moderation provides administrators with a central dashboard to:
- Access chat history
- View analytics
- Add and delete users
- Manage conversations
- Set security and user permissions
With an easy-to-use admin console, administrators can monitor and control critical components of their Chat API.
Customize Your Chat SDK to Exceed User Expectations
Offering a robust Chat SDK to your Chat API enhances your customers’ experience, promotes internal collaboration, bolsters sales, and also aid in the retention of customers and clients. In-App Chat offers all of these features as part of its Chat SDK, allowing you to customize your Chat API to satisfy your users’ needs. What’s more, In-App Chat‘s API solutions support the most common platforms, including IOS and Android.
Do you need a turn-key, customizable, feature-rich Chat SDK to fit your business’s growing demands? In-App Chat offers Cloud-based and On-Premise Chat API solutions.
