Year: 2021

What is ChatOps? ChatOps integrates instant messaging functionality with IT operations. This has the potential to change the way companies are run. With the proper programming, employees of a company can use ChatOps to enhance day-to-day operations within their company. ChatOps elevates a chatbot to...

AI Chatbot development has been gaining momentum as more people from startups to large brands develop their own personas using them for everything from customer service workflows to automated tasks; even celebrity interactions with Facebook Messenger have become widespread recently!  To help you...

So, why is it so interesting to be able to interact with our devices? Well, we are now living in a world with virtual home assistants, digitized appliances, and “smart” everything. These devices make it much simpler to do everyday tasks....

So, what is the next evolution in chat and how can businesses take advantage of this technology? Community chat is taking businesses to new heights. Below we will discuss what community chat is and why your company needs to incorporate it into...

Below, we will first define what conversational AI is and how it is different than a traditional “chatbot”. Then, we are going to take a peek at some conversational AI use cases and how this technology is a wonderful addition to business...

What is a Chatbot  A chatbot is a computer program that can interact with humans through conversation. They simulate and process human conversation (either written or spoken) to carry out tasks for humans: answering simple queries with one-line responses, or more sophisticated ones...

As you know, 2020 threw the world for a loop. No one was planning on the world being shut down, businesses being closed, or people being isolated from others. Because of this, remote work and remote work software is more popular than ever before.   According...

Live Chat Best Practices  The Basics  The first thing about live chat that you should consider is ease of use for your customers. You want your customers to be able to access and use your live chat feature easily. The purpose of...

What if there were a way to stop technical problems before they even happened? Well, now there is. With artificial intelligence, ChatOps, and predictive IT, your technical difficulties can be a thing of the past.   What is ChatOps?  ChatOps integrates humans,...

Working from home has become more popular than ever. However, it’s not always an easy transition from an in-person, in-office set up to working from your home. What are somethings you need to make this transition possible? What work from home tools are needed for optimum productivity and efficiency? 

More and more businesses and residential homes are utilizing online storage services for their company business and personal use.  Storing files on the internet is generally called storing files on or in “the cloud”. The newest data processing and storage entity is called...